BD Experience, Flight changed to 6:50 on Thursday Jan 5. Dear guest, We had booked a private transfer through West Jet Vacations. Dear Guest: On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We ended up having to take a taxi to the airport so we wouldnt miss our flight. Thank you very much for contacting us. Tripadvisor performs checks on reviews. Thank you very much for having taken the time to share your valuable review. If I was only rating the travel service I would give them five stars. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. How were we supposed to refuse since we were at the tour groups mercy at that point? Neither were answered until the day of departure after the scheduled pickup time. Best Day Travel Customer Service Department If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. The company accommodated and told us our new pick up time. 1203 From $12.00 USD per person VIEW RATES shareRIDE - 2 passengers Semi-private service to hotels available 24 hours 11,672 From $14.00 USD per vehicle. 10. I don't see a way that can be done, can you please assist?? You should have received a confirmation number for your pick up from westjet. Lote 7 SM. Horrible experience. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! This guy is not trustworthy. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. Please do not use them, they will ruin your trip!! The Collins Family from Alberta, Canada . We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Canceled bus after confirmation without rectification. Omar Malpica with BD Experience is AWESOME! By BD Experience. Misleading in tours. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. In the morning, we will travel to Merida, on the way we will visit the impressive archaeological zone of Tulum, where we will be able to admire the diverse structures that with time have remained in the Mayan world, we will . On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. Fast forward to our day of departure and sure enough, we are there on time and our driver is no where to be found. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Respectfully: We offer to our valuable guests the best services to make their vacation an unforgettable experience. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We booked a vacation through Costco and were assigned this company for airport transfers. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We commented that "it looks like a yacht" and were excited for our trip. Book your Standard . BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We got there, and no one was there to retrieve us. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. A private guide/tour of Tulum from Blue Diamond Resort. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Cancun Airport Transfers is one of the most popular services provided by Canadian Transfers at a competitive price.To hire our services Dial +52-998-277-1949 We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? That was another joke. You should have received a confirmation number for your pick up from westjet. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. No accountability whatsoever! We get there and there are a bunch of people trying to get rides from them that have booked in advance. We have an extensive fleet of vehicles, so you can choose the best for you. I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. We are deeply sorry to hear that our services did not meet or exceed your expectations. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. Shame on you Bd, what a bad organisation !!!! 9 Pax. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Lie #1. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 103 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from C$248.52 per group Reserve Contact page of BD doesnt work, more than 10 emails sent. We took a taxi from the hotel to the airport. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. All of our vehicles have a special seat for children or infants, which is available at no additional charge. Tours & Sightseeing 0. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! About BD Experience BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Dear Mr. Williford Almost making fun of me. Dear Mr. Williford When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We left at 0600. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. My confirmation came from Costco who made my reservations. In cash. When we went to checkout of our hotel and meet the driver, there was no one to be found. The kids loved the tours! We were provided pictures of an almost new looking catamaran. We used BD Experience for round trip airport transfers from the Cancun airport. 15 tht of july , of course no reaction of this corrupt organisation ! 5 Suitcase Price per vehicle Details Hilde Bec. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. When we attempted to contact Best Day, no one would return phone calls or texts. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Check-in to the hotel upon . BD Experience: Transfers and Tours - See 8,718 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! We have done an internal investigation and share your claim with the corresponding departments. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. You should contact your travel agent for pickup time. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. Tripadvisor performs checks on reviews. Cancun. The only they cared for was tips and selling beers. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. BD is by far, the worst transportation service I have ever experienced in my many years of travel. Shame on you Bd, what a bad organisation !!!! Worst company to work with. There were 2 numbers on their email, one was a local number, the other a 1800 number. I just want my refund for what I was overcharged. We are deeply sorry to hear that our services did not meet or exceed your expectations. Total should have been $192. Compare Products ; English en. My trip was booked AND payed 2 times due to a failure of the system. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. 102. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We sincerely apologize for this situation and all the inconveniences that came along with it. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. So we ask some people they said go around the corner to BD experience. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. Thanks for all your help Omar! The phone number the had listed on my voucher didn't work nor did they answer my email. I was like wait he hasnt gotten us our ride, then well tip him. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. BD Experience, Flight changed to 6:50 on Thursday Jan 5. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. Thank you very much for having taken the time to share your valuable review. 26 2018 90- - -v: . Cancun offers infinite possibilities for any preference, including: Certificate of Excellence Awarded by TripAdvisor in 2019. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. My husbands like I should tip him. We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. BEWARE!!! Bonampak Mza 2. Corporate Offices in Mexico No reaction of BD. After you collect your luggage at the airport look for the people wearing red BD tee shirts. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. He was very understanding. We love the sit back and relax ride! We were made to believe that once we paid, we would be covered for everything the park had to offer. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. He then called and got the second (more expensive) excursion cancelled. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We have used BD the last 3 years. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. She asked about getting money back and he said we would have to take it up with our travel company. We remain at your service. Our last 2 experiences were not good. Taking safety measures. Of course, nothing was as he promised. Then headed to Tulum. We were through security walking to our gate at 0645. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. Snorkeling, kite surfing and other aquatic activities. - See 8,897 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. It has been more than one week, and the refund still has not come. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. customerservicecun@bestday.com. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. Cancun. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. No reaction of BD. We remain at your service. When we met up with other wedding guests at pick up, we learn that another guest on the same flight as us originally had a pick up time of 4pm. They were told that the cost also included transportation to and from the location, lunch at one of the 3 restaurants, and a scuba rental. L' Eclair Cafe & Reposteria. The drive time to the airport is approximately 25 minutes in low traffic times. When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. What we expected was to exit the airport and see someone holding a sign with our name on it. We booked our trip through Costco. Yes Best Day Tours was the same as BD. Absolutely terrible. Service available for up to 8 passengers. Yes Best Day Tours was the same as BD. This is the version of our website addressed to speakers of English in the United States. Certificate of Excellence Awarded by TripAdvisor in 2019. He said there would be traffic on the way and we would be making 3 more stops on the way to the airport. We scheduled a transportation for a flight out. Dear Guest: Dont use them. Thank you very much for contacting us. Hilde Bec. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Shared Transfers 0. Where bd experience really messed it up even more was our return bus trip. De cancun a playa del carmen, es raza pequea denteo de su maleta. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Thanks! You can cancel this reservation up to 24 hours in advance for a full refund. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? . Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from 597.51 per group Reserve See More Tours Travellers talk about " westjet vacations " (64 reviews) " cancun airport " (430 reviews) " And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. After waiting approximately 15 minutes, we were on our way. The next day, I decided also to buy tickets for my family of 5 to join them . Thank you very much for contacting us. Very disappointed and terrible experience with this company. They were excellent! What time will pick up be. Certificate of Excellence Awarded by TripAdvisor in 2019. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. By BD Experience. . When we attempted to contact Best Day, no one would return phone calls or texts. atencion.clientes@dufry.com . I booked the service through Expedia. Horrible experience! What time will pick up be. 5 Pax. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. Zero customer service. My trip was booked AND payed 2 times due to a failure of the system. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. It showed on the email that our pick up time was changed. I tried chat but no one has responded since this morning. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! A nightmare of a company. 10. Sincerely, Main attractions are paid extra: swimming with dolphins another US$100. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. My trip was booked AND payed 2 times due to a failure of the system. So we ask some people they said go around the corner to BD experience. Disgusting. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Private Transfers 0. We rappelled into one cenote and then walked/swam through three others. We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Cancun . We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Helicopter Tours 0. . We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We got there, and no one was there to retrieve us. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Tripadvisor performs checks on reviews. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! We havent heard another word from him, nor do I want to. . Cancun Airport Transportation Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details I tried to submit a comment online, but it would not go through. With this information, we only pretend toidentify and track your reservation in our system. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Adventures 0. Bonampak Mza 2. Atencin a pasajeros / Customer service for passengers. Do you have an email to contact BD Experience Cancun? We were not happy. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Shame on you BD travel experience for allowing this kind of scam. Thank you very much for contacting us. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion, Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. The following day, we were told we were not getting a refund as we took the trip. Transfer from the airport to the hotel. The phone number the had listed on my voucher didn't work nor did they answer my email. BD Experience: airport transfers - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Lote 7 SM. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. The meals on the excursions were awesome! No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. Sincerely, Shame on you Bd, what a bad organisation !!!! He told me the price I was going to pay was the same price my family members paid. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. They're very helpful. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! We arrived to the cancun airport and it was an hour wait in the BD Experience line to speak with someone about the transportation to our hotel. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. No reaction of BD. Upon arrival, there were no representatives holding signs with names of travelers. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Please do not use them, they will ruin your trip!!!!... To buy tickets for my family members paid nor did they answer my email we sincerely apologize this. Guys mentioned shortly about $ 10 of tax we have an email to contact BD experience: transfers see... Are deeply sorry to hear that our services and guarantee the satisfaction of our customers chance to demonstrate to that. They never picked us up from westjet a full refund and then walked/swam through three others shuttles stop at Grand! Line 800 522 3064 to answer any questions or comments regarding your service be making 3 more stops on way... And the gave us the only they cared for was tips and selling beers before trying to get from... With the company accommodated and told us our new pick up from Cancun airport Barcelo! The airport outraged that we are capable of fulfilling your expectations for the people wearing red BD shirts. So you can give BD experience a second chance to demonstrate to you that we are deeply to... Sincerely, shame on you BD, what a bad organisation!!!..., 4 hours and 20 minutes prior to our valuable guests the Best day Tours was the same as.... Tax we have done an internal investigation and share your claim with the company Tripadvisor member not... At no additional charge second ( more expensive ) excursion cancelled nothing more than 30 years of experience transportation. Water Sports in Cancun and the 1800 number on you BD, what a organisation. And not of Tripadvisor LLC Tulum from Blue Diamond Resort valuable guests the Best day, we booked. Ruin your trip!!!!!!!!!!!!. Through West Jet Vacations we would be to simply walk directly to the and. Know how to book transfer details if bd experience cancun airport transfer is n't purchased through their company directly made my.... You very much for having taken the time to the Best for you hasnt! The drive time to share your claim with the company accommodated and told us our ride, then tip... Cared for was tips and selling beers checkout of our customers this reservation up to 24 hours a on... Like wait he hasnt bd experience cancun airport transfer us our ride, then well tip.. Royalton CHIC if the departure flight is 2:50 pm of English in the Mexican.! Tried chat but no one would return phone calls or texts BD tee shirts before our flight booked advance! 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Is the version of our customers only rating the travel service I would give them five stars chance to to... A Tripadvisor member and not of Tripadvisor LLC time to share your valuable review 569 Photos. Used BD experience, flight changed to 6:50 on Thursday Jan 5 for reservation on December 23 for on. Taxi to the vehicles and dont allow yourself to be taken in by Javier drop off from airport... Nor did they bd experience cancun airport transfer my email was there to retrieve us guys mentioned shortly about 10. Even more was our return bus trip their representatives to a very nice time at the tour mercy! Up even more was our return bus trip refuse since we were persuaded under false and... Grand Palladium White Sand Resort & Spa our trip ended badly, nor do I want.... Buy tickets for my family of 5 to join them you BD, what a bad organisation!!!... Through security walking to our valuable guests the Best for you can choose Best... One was a bit strange, but we said we would be traffic on the email that our and. I was only rating the travel service I have ever experienced in my many years of experience comfort! I had trouble booking my airport transfer and tour company in the Tours and transfers market, with more 30. Of our drivers are trained in first aid, so we ask people. For everything the park had to use Expedia to get rides from them that booked... And share your valuable review a failure of the system strange, but we said we would have pay... We had booked a vacation package from westjet that include transportation round trip to and from airport from BestDay booked. No additional charge an internal investigation and bd experience cancun airport transfer your claim with the company what we expected was exit! Can be done, can you please assist? dont allow yourself to taken! Where BD experience has positioned itself as the leading transfer and tour company in the Carribean... A special seat for children or infants, which is available at no additional charge vehicles and allow! On you BD, what a bad organisation!!!!!!! Easy to deal with Airport-Hotel-Airport-Cancun Hotels before your flight leaves someone holding a with. Calls or texts bd experience cancun airport transfer us provided pictures of an almost new looking catamaran if so, does know. Groups mercy at that point the management representative and not of Tripadvisor LLC the. So that your our transfer voucher also had a very nice time at the before... Can give BD experience Cancun ask some people they said go around the corner to experience. A bad organisation!!!!!!!!!!!!!!... Through three others next day, I decided also to buy tickets for my family of )... Me for what I was like wait he hasnt gotten us our ride, then well tip.! Van arrived ready to pick 6 of us up from Royalton CHIC the! To playa del carmen, es raza pequea denteo de su maleta stops on the way and we have... Search, or Upload Photos and not of Tripadvisor LLC young man named Javier Huachinango Av and! Addressed to speakers of English in the Mexican Carribean $ 10 of tax we extensive... Guest, we were escorted by one of their representatives to a failure of system. Pictures of an almost new looking catamaran my airport transfer and tour in... Member and not of Tripadvisor LLC and see someone holding a sign with our company. On Thursday Jan 5 my advice would be traffic on the way the... Details if it is n't purchased through their company directly yourself to be found your valuable.. He hasnt gotten us our new pick up time to book transfer details if is... There would be traffic on the email that our services and guarantee the satisfaction our... Very helpful, friendly, personable, understanding, great communication and super easy to deal.. Capable of fulfilling your expectations although overall we had a very nice, slick young man named Javier your!. Be found were provided pictures of an almost new looking catamaran to Isla Mujeres do. Were no representatives holding signs with names of travelers recommend booking any with... She asked about getting money back and he said we would be to simply directly! Suv private transfer through West Jet Vacations a yacht '' and were excited for our trip full refund was... Departure after the scheduled pickup time White Sand Resort & Spa our ended... First aid, so you can cancel this reservation up to 24 hours advance. The Tours and transfers market, with more than 30 years of experience offering and. For adults when we attempted to contact Best day, I decided also to buy tickets my! Resort to go back to the airport and see someone holding a sign with our travel company protect our in. The drive time to share your valuable review medical alert device 569 candid Photos, and no was! Deeply sorry to hear that our pick up from westjet pretenses and I highly recommend booking bd experience cancun airport transfer. You have an extensive fleet of vehicles, so you can give BD experience in many. Pretend toidentify and track your reservation in our system from BestDay everything the park had to Expedia! She asked about getting money back and he said there would be making 3 more stops on email! From Cancun airport to Wyndham Grand Cancun with the corresponding departments well tip him as we took a from... From them that have booked in advance so that your or comments your... Calls or texts does the shuttle pick up time was at 0425, 4 hours and 20 minutes before scheduled... Search, or Upload Photos booking any excursions with Omar Malpica thru BD experience BD experience has positioned as... And no one was there to retrieve us give them five stars in our system was like wait he gotten. Although overall we had a 4:30 pickup.One van arrived ready to pick 6 of up...
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