We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. On occasion and due to operational reasons, it is necessary for us to switch from a docked port of call to a tender. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. "Each guest is permitted to carry up to 90kgs of luggage aboard the vessel," explains the Royal . There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. They will advise you on how this information can be provided or verified. per person, the extra 27 kg will cost you 270 :eek . Providing this information online and prior to your cruise will significantly speed up your check-in process and will be able to board the ship sooner and avoid delays and queues at the cruise terminal. We store these images for a short time in case they are needed by investigative authorities. Each ship offers contemporary and elegant public areas featuring high-end artwork, sophisticated modern dcor, spacious staterooms and innovative suites. A seven-night stay at Residence Le Quartz in January or February 2023 is priced from 143pp based on four people sharing a studio with a sleeping alcove. Luggage weight limit. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). (Photo courtesy of Celebrity Cruises) There are six tiers to the Captain's Club program: Preview (at 0 points). You have to choose between a one-way ticket and a round trip. The animals on the islands have no fear of people, and we got up close to sea lions, iguanas, lizards, tortoises and many species of birds. You must also give us details of any relevant insurance coverage you hold. Drones used on the ship will be confiscated till the end of the cruise. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. * A charge may be made for some entertainment activities on board. 2023 Celebrity Cruises, Inc. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Our own processes and procedures change in line with those policies. Answer 1 of 8: We are sailing to Alaska 11th May with Celebrity Cruises. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). According to the Celebrity Cruises pet policy, no animals are allowed on board. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. However, luggage must remain within a reasonable limit. We therefore recommend that you use a travel agent who offers their own financial security arrangements so that in the event that the travel agent becomes insolvent before we issue our confirmation invoice all monies that you have paid to that travel agent will be refunded to you. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. ; On flights to and from Cairo, Alexandria, Agadir, Algiers, Amman, Banjul, Dakar, Marrakech, Oran and Tangier you can only check in one bag. Below are the guidelines set by some of the major cruise lines. If you request a change within 69 days of departure, this may be treated as a cancellation of your original booking and cancellation charges as set out in these terms and conditions will be payable (see section 1.10 above). Each passenger is allowed two pieces of luggage, with a maximum weight of 50 pounds each. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. We do enjoy the formal nights, but as our luggage allowance from the UK is limited, does anyone. Very rarely, we may be forced by force majeure (see section 5.10 below) to change or terminate your holiday after departure but before the scheduled end of your time away. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Emergency exit seats will therefore only ever be assigned at the discretion of the airline at check-in. My travel agent just informed us that there is a luggage limit for the flight from Quito to Baltra/Galapagos, for our cruise ship the Legend, of 44 lbs. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. A round trip is also known as a trip . You must also give us details of any relevant insurance coverage you hold. Please note that items left behind may be destroyed. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). If we need any other personal details, we will inform you before we obtain them from you. If you are interested in bringing an assistance or guide dog with you, we recommend you contact the cruise line before boarding to make sure all is in order. Using the appropriate packing materials also gives your belongings added protection throughout the maid, standing, or dietary use tax also permitted. This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. Your holiday will not be protected by our ATOL or ABTA membership. Please always check your confirmation invoice on receipt to ensure it includes all relevant details. In order to process your booking, we need to collect certain personal details from you. Your table number will be confirmed in your stateroom at the start of your cruise. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. Cruisers' Choice Awards! Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. A contract will exist at this point, even if we are unable to confirm your flight details at that time. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Your luggage allowance is usually limited to 20kg per person but this may change per flight sector. This information will be provided as soon as we are in a position to do so. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. The changed arrangements will then be treated as a new booking. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Not meeting any special request for any reason will not be a breach of contract. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. You'll pay corkage if you take them to a dining room or lounge, no corkage if you enjoy them in your stateroom. This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). 3.2 What class of flight seat/ticket is booked? Our contact details for our Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. If flights are involved, then the airline' luggage policy will apply. Celebrity Cruises Luggage Tags - Vintage Playing Card Ship Red Name Tag Set (3) $19.99. Guests affected by reduced mobility, disability or a medical condition should advise us of how this may affect them and where appropriate, such guests should consider travelling with someone who can provide necessary assistance. We took the outer loop cruise, visiting eight islands during our 520 mile cruise. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. Posted September 20, 2010. purplethorn. Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. 2.6 What are the passport and visa requirements for my holiday? a letter from a doctor etc.). Please contact your Personal Cruise Specialist or your travel agent for further details. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Given that the transfer and amendment fees are both non-refundable, we would recommend that these amounts are collected from the guest at the time the changes are made, as they will be charged to the booking as part of any cancellation. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. Any damage, destruction, delay or loss suffered during any travel by air (including the process of getting on and off the aircraft) must be notified to our UK office and the airline at the time of discovery or, in any event, in writing within 7 days of the end of the flight concerned for damage, destruction or loss or within 21 days of the luggage being made available for you in the event of delay. Luggage Shipping Services. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. All suitcases and bags go under inspection and X rays before they are loaded into the ship. Toiletries. Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. You must have travel insurance which covers your medical care, quarantine and repatriation in the event that you contract COVID-19. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. We cannot accept responsibility for any services, which do not form part of the package holiday. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. Please contact your Personal Cruise Specialist for further information. These policies are subject to change without notice and without liability to Celebrity Cruises. Full details will be provided at the time of booking. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. Guests must be 16 years of age or older to use the facilities. Please check all details are correct as soon as you receive your Confirmation Invoice, electronic cruise documents, flight tickets, ATOL Certificate (where applicable) and any other documents from your travel agent or us. Recommended Posts. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. ; Select (150 to 299 points). So, if you're planning on bringing a lot of luggage, you'll need to make sure it all fits into two pieces. Completing this information will significantly speed up the process for you and will avoid any possible delays and queues on the ship. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Furthermore, according to the Celebrity Cruises alcohol policy, every liquor or wine bottle bought on an excursion point will be seized and returned at the end of the journey. If you are travelling with forbidden luggage items on Celebrity Cruises, they will be seized and will not go on the ship. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. While onboard, drones must be stored safely in the stateroom. They must stay inside the cabin when not used and never block escape routes. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. Itineraries include: Round trip New Zealand from Sydney. 5.12 What other conditions apply to my holiday. Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. The travel organisers own booking conditions will apply to your contract. Please note that if a traveller is found to have visited a country designated by the US as State Sponsor of Terrorism, the traveller is no longer eligible to participate in the ESTA Visa Wavier Program and must apply for a visa to enter the United States. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. This must be checked luggage. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. Again, it varies from airline to airline. You may then wish to contact your health adviser or pharmacy for advice on other preventive measures and managing any pre-existing medical conditions while youre abroad. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. These detail our health screening and testing processes before you sail to ensure that you do not have COVID-19. It is confusing, but what Carnival is saying is this: 1. Our Galapagos sailings have different deposit and payment terms, full details will be given at the time of booking. There are two options available for you at the top. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Terms and conditions for those travelling in a group are different to those that apply to individual bookings. See also sections 4.3, 5.2 and 5.6 below. Maximum luggage allowance per guest: 90kg per guest, except for Celebrity Xpedition Class. Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. . A binding contract between us only comes into existence when we send out our Confirmation Invoice. ; Elite Plus (750 to 2,999 points). This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Celebrity Cruises allow guests to bring on unlimited water or soda when they embark or in port. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Domestic cruises to North Queensland. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Please note: Airlines may at their discretion refuse to carry passengers with certain medical conditions. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. Similarly, it's around $40 with Frontier when paid during booking. Matches and normal lighters are allowed onboard. Drones are not to be operated onboard the ship at any time.2. There is an exception for Celebrity Xpedition Class (I don't know what that is). 2.1 What about valuable or important items? Celebrity Beyond is the third ship in the award-winning Edge-class of cruise ships, which are bigger and better than anything Celebrity has ever built. Please advise us in writing of any special requirements you may have at the time of booking e.g. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. In conclusion, I must say the actual enforcement of the company's alcohol policy looks somewhat uneven. Cruise lines aren't very strict about how much luggage you can bring, however they do have some suggestions and guidelines. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. We and the airline will not be liable to pay any compensation in the case of delay affecting luggage if we or the airline can prove that the airline took all measures that could reasonably be required to avoid the delay or that it was impossible for the airline or its employees to take such measures. Posted July 20, 2011. Where a refund is due, we will pay you the full amount of the decrease in our costs. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. Applicable, and where we are given the opportunity to address and to attempt to resolve any issue you.... Customer Relations Department Tel: 01932 834127 Email: customerrelationsuk @ celebritycruises.com for non - shipping incidents is,... Arrangements will then be treated as a new booking whilst we always endeavour to avoid changes and cancellations, will! 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