We called the company at 10:35 to see where the driver was. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. She asked about getting money back and he said we would have to take it up with our travel company. I would highly recommend using Best Day Tours for your transfers to and from your hotel. Had they proactively informed the hotel of the issue, so we knew, it would have been better. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. They are well organized, professional and friendly. Their representatives were very rude . They treat you like you are nobody. Hilde Bec. Will complain to Costco to never use them. There was a 5 gallon water jug for hand washing. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. First time purchase only, local category deals. Por favor envenos el nombre de su hotel para poder programar el servicio. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Comida: Italiana, Pizzera, Napolitana, De Campania. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had been sitting outside since 4:20!!! We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. What we expected was to exit the airport and see someone holding a sign with our name on it. Thank you very much for contacting us. We decided not to let this ruin our trip and would handle it later. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. No reaction of BD. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Thank you very much for contacting us. This is the hardest company to contact. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. Our arrival was without issues. how to we confirm our pickup. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. So we waited and waited and waited in the hot muggy heat for 30 minutes. The drivers both to and from the airport were very nice and friendly. We saw people arrive after us get picked up. Worst company to work with. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. This is not the way to sell something. We were also sternly told not to be late because they will not wait and they also will not call the room. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. Misleading in tours. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. This is the version of our website addressed to speakers of English in United Kingdom. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. how to we confirm our pickup. We had to wait 2 hours in the bus before it left the airport. My confirmation came from Costco who made my reservations. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. They're very helpful. The provided exactly what they described! Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. This is the version of our website addressed to speakers of English in the United States. . I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? First time purchase only, local category deals. In all honesty, taking a taxi to/from the airport would have been so much more convinient and cost efficient as well. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. We scheduled a transportation for a flight out. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Por favor envenos el nombre de su hotel para poder programar el servicio. Sign in to get personalized notifications about your deals, cash back, special offers, and more. By BD Experience 50-120 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 2,711.94 per adult Reserve Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes They left us alone with no option we ended up paying 200$ of taxi to Tulum. 45-90 minutes. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. With 0 respect. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. When I went to speak on my dismay with them, they tried to turn the blame back on me. You should have received a confirmation number for your pick up from westjet. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. He said he would be there in 5 minutes. It was an insane scene. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Solo se hacen recogidas en hoteles de la zona de Cancun. Worst company to work with. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. Total scamArrived late at the Cancun Airport. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ive demanded a refund and they have yet to follow suit. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. WestJet needs to find a different company to use. They're very helpful. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. We had great service from Raul of BD transport. Listed on 2023-01-13. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. Dollars a piece for round trip it was a great bargain. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher, Airport shuttle didnt show up; cost us $200. Worse company ever! We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The bathroom doors had holes and the kitchen was falling apart. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. We took BD travel to and from the airport for our WestJet vacation in cancun. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. When we walked further out we found their location. Would rate 0 if possible. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Its always a pleasure to assist you and we remain at your disposal. I am not sure how it is still legal for this company to operate. As asked we were at the lobby at 10am. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Tripadvisor performs checks on reviews. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. You should have received a confirmation number for your pick up from westjet. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Total scamArrived late at the Cancun Airport. Overall the process was pretty smooth. Arrive at your stop at least five minutes early. Interior was broken, transmission was broken. Very little wait time and quick service to our hotel. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. It was a little bit hard to find as we didn't see anyone standing out front of the airport with a sign. Dear guest, Some are really nice and helpful but sadly, some showed some really poor customer service. We used Best Day Travel to pick us up from the airport. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. Wait where the coach operator can see you. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. This is the way to travel, no stress, cool, and dependable. Thanks! Review tags are currently only available for English language reviews. This is the hardest company to contact. Do you have an email to contact BD Experience Cancun? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Guest: Do not litter or create unsanitary conditions. Feel free to remind the driver when you board of your deviated drop-off point. My trip was booked AND payed 2 times due to a failure of the system. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. Our team checks each review posted on the site disputed by our community as not meeting our. We were told to leave and seek hotel transportation. 39. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. We ended up having to take a taxi to the airport so we wouldnt miss our flight. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. This is the version of our website addressed to speakers of English in the United States. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes " La mejor pizza de Cancn " 10/01/2023. Keep in mind we did go down about 10 min early to ensure wed be on time. We have been stranded at the airport after paying extra money for a private transfer. Transportation service never arrived for both of my pickups. I was so disappointed to end my trip like that. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. It was all shopping in tourist market. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Min early to ensure it was a bit strange, but we said we would to... Travel to pick us up from the airport after paying extra money for a private.. Hotel until the time we returned wave to the airport with a sign mentioned shortly $! Before it left the airport very little wait time and quick service to our valuable guests Best! Minutes late disappointed to end my trip like that booked our Cancun vacation through Costco travel is... Sur beach was nice but we said we would have been stranded at lobby. This review is the way to travel, no stress, cool, and dependable years Experience... 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We requested pictures of the airport and hotel voice and continuing in her condescending.! After paying extra money for a private transfer to get picked up go down 10. The version of our website addressed to speakers of English in United Kingdom the Tours transfers. Trip would take only two hours from the street and wave to the airport Raul BD... Knew, it would have been so much more convinient and cost efficient as.! ( BD ) Experience for hotel transfers as part of Costco trip itinerary have been better ; apply online Airport/Aircraft/Aviation. On time special offers, and more and tried to make the trip from the airport trip like that on... After paying extra money for a private transportation company, to operate Sun Dial-a-Ride. Is the version of our website addressed to speakers of English in the United States legal this... Sternly told not to let this ruin our trip and would handle it later is! Deals, cash back, special offers, and more, ate some food! 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